Refund Policy
Returns & Refunds
At Veluno, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund and returns policy below. This policy explains your rights, eligibility for returns, and how refunds are processed.
Return Eligibility
To be eligible for a return, your item must be unused, in its original condition and packaging, and returned within 30 days of delivery. Certain items may not be eligible for return for hygiene or safety reasons unless they arrive damaged or defective.
Refund Process
To request a return or refund, please contact our customer support team with your order number and a description of the issue. Once your return is approved and received, refunds will be processed to your original payment method within 5–10 business days, depending on your payment provider.